Case Study: Intermountain Healthcare achieves system-wide telehealth adoption with Amwell

How to Build a Strong System-Wide Telehealth Program by First Engaging Your Own Employees

Intermountain Healthcare, a not-for-profit health system in Salt Lake City, needed to validate and refine a system-wide telehealth rollout by first engaging its own workforce to gather feedback, test marketing, and improve the patient experience. Working with Amwell, Intermountain launched Intermountain Connect Care© as a soft employee-only rollout to build internal advocates and stress-test the service.

Using Amwell’s telehealth platform, Intermountain marketed Connect Care to employees with email, intranet banners and a “first visit free” coupon, then integrated the service with its Cerner EHR. After two months they opened to the public and, with Amwell’s solution in place, have since seen thousands of patient enrollments and visits and a streamlined provider workflow through Cerner integration.

Intermountain Healthcare