Case Study: Pediatric Associates Inc. achieves 75% shorter wait times and 60% fewer ER visits with Amwell telehealth

How Telehealth Triage Evolved into one of the Nation’s Largest Pediatric Telehealth Programs

Pediatric Associates Inc., the largest privately owned primary care pediatric practice in the U.S. caring for more than 500,000 patients (55% on Managed Medicaid), faced high in‑office and emergency department utilization for low‑acuity cases and long wait times. To divert unnecessary in‑person care while preserving continuity, they partnered with Amwell to add video telehealth into their triage workflow and integrate virtual visits with their EHR.

Amwell implemented video visits tied to Pediatric Associates’ triage protocols and worked with the practice’s EHR to ensure coordinated documentation and care. The program now handles 3,000+ video visits per month, cut average patient wait time by 75%, achieved strong patient and provider satisfaction, and—with a TytoCare home‑kit pilot—reduced ER use by 60% among high ER utilizers, demonstrating measurable cost and access improvements enabled by Amwell.

Pediatric Associates Inc.

Amy Verlsteffen

Director of Telehealth & Patient Contact Center