Case Study: Baptist Health South Florida achieves 400% increase in virtual visits and $49,500 employer savings with Amwell

How Health Systems can Partner with Local Employers to Transform their Telehealth Benefit and Drive Savings

Baptist Health South Florida, a not-for-profit health system of 10 hospitals and 50+ outpatient centers, wanted to expand its Baptist Health Care On Demand telehealth service to local employers to improve access and reduce costs. Fontainebleau Hotel had been using a national telehealth provider with low utilization and limited local brand awareness, so Baptist Health partnered with Amwell, deploying Amwell’s video-based telehealth technology and a white-labeled Care On Demand app to make the benefit more familiar and accessible.

Using Amwell’s platform, Baptist Health implemented $0‑copay urgent care for employees, on-site enrollment, and local marketing under the Baptist Health brand. In the first year this drove a 400% increase in virtual visits versus the previous provider, $49,500 in employer healthcare savings, more than $8,250 saved by employees, and 98% employee satisfaction — demonstrating Amwell-enabled telehealth’s measurable impact.

Baptist Health South Florida

Erika Alvarez

Business Solutions Specialist