Case Study: Augusta University Medical scales COVID-19 telehealth and conducts 12,300+ virtual screenings with Amwell

How Augusta University Health Quickly Integrated Telehealth into its COVID-19 Response Plan

Augusta University Medical, an academic medical center serving Georgia and South Carolina, was in the early stages of launching direct-to-consumer urgent care and a teleED program when COVID-19 arrived in March 2020. To minimize employee exposure while maintaining safe, rapid testing and treatment, the organization needed to quickly convert its AU Health Express Care platform into a virtual COVID-19 screening clinic with support from telehealth vendor Amwell.

Working closely with Amwell, Augusta University Medical converted, implemented, and deployed a virtual screening program and expanded virtual ambulatory care; over 100 providers were trained in the first two days and the rollout ultimately reached 35 ambulatory clinic sites. The Amwell-powered program trained 1,150 providers and completed more than 12,300 virtual COVID-19 screenings by the end of April, and enabled partnerships with the Georgia Department of Public Health for testing coordination and broader geographic reach.

Augusta University Medical

Lauren Williams

Director of Population Health