Case Study: ABRA Auto Body & Glass achieves happier travelers and 24/7 dedicated support with AmTrav

How Switching from AMEX Travel to AmTrav Resulted in Much Better Service for One Premier Auto Repair Chain

ABRA Auto Body & Glass, a national auto-repair chain with over 180 locations, was struggling with an unsatisfactory travel program through AMEX Travel: callers were charged per inquiry, pre‑pay and direct‑bill options were unavailable or unreliable, agents didn’t know the account, after‑hours support was ineffective, and last‑minute changes were often refused. ABRA needed a solution that eliminated nickel‑and‑diming, removed payment duties from travelers, consolidated spend, and provided experienced, always‑available support.

ABRA chose AmTrav, which tailored a straightforward program that enabled pre‑paid and direct‑billed travel, consolidated expenses into a single corporate account, and assigned a dedicated team of U.S.-based agents available 24/7. The change reduced traveler issues, saved time on service calls, and measurably improved employee satisfaction — leaving ABRA able to focus on its core business while employees travel with fewer hassles.

ABRA

Megan C.

HR Coordinator