Case Study: Electricity North West achieves street works compliance with AMT-SYBEX Affinity Fieldreach

Proving street works compliance with Affinity Fieldreach

Electricity North West, a distribution network operator in the north west of England, needed a reliable way to prove its field operatives were carrying out street works in full compliance with the Traffic Management Act. The company wanted to reduce the risk of fines, reputational damage, and disputes by documenting site conditions clearly, and turned to AMT-SYBEX and its Affinity Fieldreach® mobile working solution.

AMT-SYBEX helped Electricity North West implement a mobile solution using ruggedized iPhones and Affinity Fieldreach to capture photos and job information before, during, and after works. The result was a searchable, evidence-based record of each job, improving compliance verification, speeding up complaint handling, and strengthening communication with the contact centre and customers; the rollout began with 40 pilot users and was expanding to 460 staff, supporting the company’s target of 85% customer satisfaction.

Electricity North West

Steven Bradwell

Operations Change Manager