Case Study: npower creates a single point of control for dataflow management with AMT-SYBEX

Creating a single point of control for automated dataflow management

npower worked with AMT-SYBEX as part of its Atlas programme to modernize customer and industry data exchange across the UK energy market. Facing a complex landscape of more than 28 billing systems and many legacy ways of managing supplier change and other processes, npower needed a single, more efficient way to control information flows and support SAP-based customer service improvements.

AMT-SYBEX implemented a dataflow management solution based on Affinity Marketflow, integrated with SAP IS-U through the Industry Data Exchange (IDEX) solution. The platform automates more than 800 dataflow types and over 30 key processes, improves upfront data validation, sends chase-up notifications and escalations automatically, and replaces multiple legacy systems with a single point of control. As a result, npower improved data quality and customer service, reduced manual work and process delays, and lowered software licensing, maintenance, and total cost of ownership.

npower

John Griffith

Atlas Programme Director