Case Study: Large Telecom Company achieves $2.5M monthly savings with Amplifire

Large Telecom Company - Customer Case Study

Large Telecom Company, a professional fulfillment company installing satellite TV, cable, and security systems, faced razor-thin margins and costly penalties for repeat truck rolls and service calls within 30 days of installation. Even small changes in defect rates had a major financial impact, with every tenth of a percent change affecting monthly profit by about $100,000.

To improve technician performance, Large Telecom Company implemented Amplifire alongside instructor-led and on-the-job training for new hires. The program lowered the defect rate by 2.5%, cut the 30-day service rate by 1%, and reduced the service-on-service metric by 15%, with full implementation expected to deliver about $2.5 million in monthly savings.