Case Study: Castlight Health reduces training time and boosts customer satisfaction with Amplifire

Castlight Health - Customer Case Study

Castlight Health, a healthcare navigation company, needed to rapidly train its guides on a new mobile app as part of a broader digital transformation focused on improving the customer experience. They needed a learning technology that could close knowledge gaps, assess course effectiveness, and provide targeted intervention, so they selected Amplifire’s adaptive eLearning platform.

Amplifire’s adaptive learning solution personalized training in real time, identifying and filling misinformation and uncertainty while giving trainers rich analytics to coach struggling learners. The results included 2,073 instances of misinformation and uncertainty addressed, new-hire training reduced from 8 weeks to 6 weeks, average call handle time cut from 799 seconds to 475 seconds, and customer satisfaction increasing from 6.7 to 7.8, along with improved employee engagement and retention.

Castlight Health

Castlight Health

Guide