Case Study: Thorntons speeds up client ID verification with Amiqus

How Thorntons complete their client ID and verification process in minutes

Thorntons, a top 5 commercial law firm in Scotland, needed a faster way to handle client ID and verification. Their old process relied on paper files, in-person meetings, postal documents, and manual copying, and could take up to 10 days to complete, creating unnecessary admin and unbillable work.

Using Amiqus, Thorntons moved to a digital, remote ID and verification process integrated with their case management system. Amiqus reduced turnaround time to as little as 7 minutes and typically under 1 working day, with a reported 500%–1000% improvement; 100% of surveyed fee earners said it was quicker and easier, 99.5% liked using it day to day, and 98% of surveyed clients found it easy to use.

Thorntons

Lisa Mannion

Thorntons