Case Study: Textilomanie automates 70% of chats in 5 languages with Amio

Textilomanie’s chatbot and its expansion to multiple markets

Textilomanie, an e-shop for bed linen and bedding, was struggling to handle a high volume of repetitive customer requests across multiple countries. For each market, they needed a native speaker to provide support, which was inefficient. They sought a fast solution to automate these chats and integrate with their SupportBox help desk, turning to the vendor Amio for its chatbot service.

Amio implemented an AI-powered web chat that automates a majority of customer questions. This solution was expanded to five languages in just one day. The results were significant: Textilomanie now automates over 70% of its chats, reducing the workload on agents and allowing them to focus on more complex queries. This provided the company with fast, 24/7 customer support and was achieved with an initial release in only three weeks.

Textilomanie

Lukáš Nejedlý

Chief Marketing Officer