Case Study: Pilulka achieves 74% chat automation with Amio

Pilulka uses an AI chatbot to deflect requests

Pilulka, an online pharmacy operating in four Central and Eastern European countries, faced a significant challenge with a high volume of costly customer support requests arriving through email, chat, and phone. To address this, the company partnered with the vendor Amio to implement an AI chatbot solution.

Amio's chatbot automated a high percentage of these incoming inquiries. The solution successfully deflected traffic from more costly channels like phone and email to the automated chat, resolving 74% of all chat requests. This resulted in a 9% reduction in the workload for Pilulka's email and phone support teams, effectively lowering operational costs while maintaining customer service.

Pilulka

Tomáš Záruba

Chief Product and Technology Officer