Case Study: Františkovy Lázně increases leads by 23% with Amio AI chatbot

Franzensbad increases the amount and quality of leads with an AI chatbot

The spa resort Františkovy Lázně was facing a high customer support workload and a large volume of poor-quality leads, which impacted their online reservation business. To address this challenge, they partnered with the vendor Amio to implement an AI chatbot solution.

Amio's AI chatbot was deployed to automatically answer repetitive customer questions and proactively engage visitors who needed assistance. This solution automated 56% of queries and pre-qualified leads, resulting in a 49% reduction of unqualified leads and a 23% increase in qualified leads for the sales team.

Františkovy Lázně

Viktor Slezak

Sales Director