Case Study: YMCA of Greater Dayton strengthens operations and scales membership management with Amilia

YMCA of Greater Dayton strengthens operations with Amilia, achieving 90.9% self-service adoption

The YMCA of Greater Dayton, a large multi-location association serving over 75,000 members, faced significant operational challenges as its previous platform could no longer scale with its growth. The system's limitations caused staff to spend excessive time on administrative workarounds, complicated coordination across locations, and weakened confidence in supporting future expansion. Leadership sought a new technology partner, not just a platform, to address these complex needs for membership, childcare, and corporate program management.

The association selected Amilia as its new partner for its comprehensive software and collaborative approach. Amilia implemented its platform with a hands-on, on-site strategy that ensured a smooth and stable transition, maintaining billing continuity for all members. The results included streamlined administration for over 3,000 childcare participants and 7,000 corporate members, and a 90.9% self-service adoption rate, significantly improving operational efficiency and scalability for the YMCA of Greater Dayton.

YMCA of Greater Dayton