Case Study: Sports Montréal streamlines registrations and scales with Amilia

Sports Montreal handles 95% of registrations online with Amilia

Sports Montreal, a Montreal-based non-profit sports organization, faced the challenge of managing high-volume activity registrations with an outdated, in-person system. To support their modern vision and rapid growth, they needed a software solution that would provide a user-friendly online registration platform and enhance the customer experience. This led them to partner with vendor Amilia and adopt their SmartRec platform.

Amilia’s solution provided an online registration system that could handle peak loads, processing over 700 registrations within 30 minutes for popular activities. Sports Montreal further leveraged Amilia’s open API to integrate data into their website for deeper business insights. The results were significant; by 2012, 95% of their clients registered online, far ahead of competitors. The long-term partnership, built on shared values, also fostered collaborative feature development, such as for drop-in activities, driving growth for both organizations over a 13-year period.

Sports Montreal