Case Study: JCC Denver boosts self-service registration and membership growth with Amilia

JCC Denver boosts self-service to 83% with Amilia

JCC Denver, a nonprofit Jewish Community Center, faced operational challenges due to its reliance on seven or eight disconnected systems for managing memberships, class registration, and other programs. This fragmented technology stack prevented a unified view of member engagement, created a poor user experience with multiple logins, and made registration periods stressful and error-prone for staff. To address this, they turned to the vendor Amilia for a unified community software platform.

Amilia implemented a single, unified platform to replace all disparate systems. This solution provided JCC Denver with a 360-degree view of its members and enabled robust online self-service capabilities. The results were significant: 83% of transactions were completed via self-service, 71% of member sign-ups happened on mobile, and 5-6 staff hours were saved per week during major registration cycles. Furthermore, Amilia's partnership and responsive product development led to a double-digit increase in month-over-month membership growth.

JCC Denver