Case Study: Town of Montreal West streamlines registrations and saves time with Amilia

How SmartRec Helped the Town of Montreal West Cut Down On Admin Work

The Town of Montreal West’s Recreation and Cultural Services Department needed a better way to manage registrations for camps, sports leagues, pool access, and other programs. Before Amilia, staff relied on multiple systems and even pen-and-paper processes, which caused errors, lost information, and hours of repetitive data entry.

Amilia provided an all-in-one online registration and scheduling solution with a user-friendly interface that centralized client information and streamlined administration. As a result, staff shifted their time from data entry to program development and customer service, data accuracy improved, and registration became much faster. The Town of Montreal West has also completed over 62,000 checkouts through Amilia, with usage continuing to grow.

Town of Montreal West

Chris Kearney

Recreation, Communication & Environment