Case Study: Miles Nadal Jewish Community Centre achieves greater self-service and operational efficiency with Amilia SmartRec

How partnering with Amilia freed the Miles Nadal JCC from tedious tasks in favor of community connection

The Miles Nadal Jewish Community Centre needed a better way to manage registrations, memberships, billing, and customer self-service after its old system was clunky, confusing, and forced staff to handle too many manual tasks. With Amilia and its SmartRec platform, the center wanted a more modern, customer-first solution that would reduce staff workload and improve the member experience.

Amilia implemented SmartRec to enable online self-service, automate routine processes, improve reporting, and support targeted follow-ups through integrations. The results were significant: 78.15% of transactions were self-service over the last 12 months, with 10,164 active accounts and 19,348 active participants, while staff spent less time on manual work and more time building community connections.

Miles Nadal Jewish Community Centre

Matthew Lenner

Director of Finance & Information