Case Study: The Care Clinic achieves 100% call completion and end-to-end psychiatric scheduling with Amigo

How The Care Clinic is Transforming Psychiatric Care Across 34 Locations with Amigo

The Care Clinic, a psychiatric and behavioral health practice with 34 facilities across the United States, faced significant challenges in managing its complex scheduling operations. Their manual process required staff to juggle multiple systems to book appointments, which created bottlenecks and long wait times for patients seeking critical care. They partnered with Amigo to implement a voice AI scheduling agent to automate this demanding workflow.

Using Amigo's platform, The Care Clinic deployed an AI agent that handles inbound calls end-to-end. The solution is fully integrated with their EHR, automatically checks insurance eligibility and provider availability, and includes critical safety protocols. The results were immediate; within one month of going live, the Amigo agent achieved a 100% call completion rate with zero failed or dropped calls, while also ensuring full compliance with all booking and insurance procedures.

The Care Clinic

Sidd Arora

Founder