Case Study: Eucalyptus scales safe AI health coaching to 200K patients with Amigo

How Eucalyptus is Scaling Health Coaching to 200K Patients with Amigo

Eucalyptus, a major Australian telehealth provider, faced the challenge of scaling high-quality, personalized health coaching across its digital clinics without losing the empathetic, human touch. They needed a secure, flexible AI solution that could handle open-ended patient conversations within strict safety constraints and could be deployed rapidly by their lean team.

Using the Amigo platform, Eucalyptus built an AI health assistant named June. The solution allowed clinical experts to design and train the agent, which was rigorously tested through over 140,000 simulated conversations. The result was that over 98% of patient interactions are now handled autonomously without requiring human escalation. Amigo enabled Eucalyptus to save an estimated 12 months of development time while successfully scaling personalized, around-the-clock patient support.

Eucalyptus

Patrick DiLoreto

Head of Product