Case Study: CaringHand delivers 24/7 cancer survivorship support and saves 80% of manual intake time with Amigo

How CaringHand is Delivering Continuous Cancer Survivorship Care with Amigo

CaringHand, a health concierge service for cancer patients and survivors, faced the challenge of providing continuous, personalized support to its members. They needed a sustainable way to handle detailed and empathetic patient intake while also offering 24/7 evidence-based guidance on survivorship care between clinician appointments, a critical gap in cancer care. To address this, they partnered with vendor Amigo.

Using Amigo's AI agent platform, CaringHand built Grace, an AI that acts as both a patient intake specialist and a survivorship companion. Grace gathers comprehensive clinical details from new patients and provides continuous, personalized support grounded in medical evidence, all while having safety protocols to escalate urgent issues. This solution from Amigo saved the clinical team over 80% of the time previously spent on manual intake and significantly reduced the onboarding cycle time for members.

CaringHand

Charlie Barr

Chief Medical Officer