Case Study: Parts on Demand improves quoting efficiency with AMFG

Parts on Demand - Customer Case Study

Parts on Demand partnered with AMFG to improve how it handled customer inquiries arriving through website, email, and phone, and to turn them into accurate, comprehensive quotes. The company was already using another platform for online requests, but wanted to explore the full AMFG platform to better manage incoming enquiries and orders across all channels.

AMFG worked closely with Parts on Demand to define the project requirements and configured the platform to fit their workflow, including a customized dashboard for both customers and internal teams. AMFG also integrated the system with Parts on Demand’s ERP and other IT systems, streamlining quoting and order processing and reducing manual administration. The result was a more consistent, efficient process with improved quality standards and customer service, though no specific numeric metrics were provided.

Parts on Demand

Neil Van Es

Founder