Case Study: Makelab digitizes 3D printing operations with AMFG

Makelab NYC Chooses AMFG to Digitise its 3D Printing Operations

Makelab, a Brooklyn-based 3D printing service bureau, needed to replace a manual quote-request form and better connect incoming customer requests with its internal project and production workflows. As demand grew across industries like engineering, design, jewelry, architecture, and entertainment, the company sought a more digital, efficient way to manage quoting, customer communication, and operations, and chose AMFG’s workflow automation software for additive manufacturing.

AMFG provided Makelab with a unified platform for automated quoting, customer management, and production workflow support, including a customer portal where clients can upload files, receive quotes in four steps, and track project status and order history. Since implementing AMFG, Makelab has improved quoting efficiency and gained more useful data on customer acquisition, retention, quote volume, and conversion to orders. The company is also planning to roll out AMFG’s production management module to further streamline scheduling and workflow as it scales.

Makelab

Christina Perla

Chief Executive Officer