Case Study: Zicom improves customer satisfaction with Ameyo

Zicom improves customer support with Ameyo’s real-time monitoring and multi-channel service

Zicom, a pioneer in India's electronic security industry, faced challenges in customer service including a lack of real-time quality monitoring, no multi-channel support, and slow query resolution. To address these issues, they partnered with the vendor Ameyo to implement its customer service management solution.

Ameyo provided Zicom with a self-service IVR for faster query resolution and configured multi-channel interactions via email and SMS. The solution also included office hour configuration to manage after-hours queries and a wallboard for real-time visibility into agent performance. By implementing Ameyo, Zicom enhanced the quality of its customer interactions and is now able to provide quality support to its customers.

Zicom