Case Study: Unitel achieves seamless omnichannel customer service with Ameyo

Unitel boosts omnichannel ticketing with Ameyo

Unitel, a Mongolian telecommunications and IT group, sought to transform its customer service by delivering a seamless omnichannel experience, improving inbound and outbound performance, and gaining real-time operational insights. To address these challenges, they partnered with vendor Ameyo to implement its Omnichannel ticketing solution.

Ameyo provided a unified solution featuring omnichannel ticketing and a unified agent desktop. This allowed Unitel to create a ticket from every customer interaction across channels, enabling agents to resolve issues at the first touchpoint without switching screens. The implementation by Ameyo helped Unitel adapt and amplify its business, supporting its digital vision and ensuring business continuity.

Unitel