Case Study: Transact Global achieves 95% higher connect rates, 85% greater operational efficiency and 99% uptime with Ameyo

Transact Global improves Customer Satisfaction score by 28% With Ameyo

Transact Global, a leading Indian ITES and BPO provider, needed a reliable, customizable call center platform after a prior solution caused frequent system errors and about 40 minutes of daily downtime. To deliver affordable, scalable contact center services across multiple verticals and meet specific client requirements, Transact Global implemented the Ameyo suite as its Customer Interaction Management platform.

Using Ameyo’s modular features (including Predictive Dialer, Skill Based Routing and Call Pacing), Transact Global achieved measurable improvements: connect rates rose by 95%, operational efficiency improved by 85%, customer retention increased by over 85%, and platform uptime was guaranteed at 99% while supporting over 190 agents and multiple simultaneous campaigns. Ameyo’s solution also boosted agent productivity and streamlined inbound/outbound campaign management, enabling faster deployment and reduced operational costs.

Transact Global

Vijay K.

IT Manager