Case Study: Transact Global achieves 95% higher connect rates with Ameyo

Transact Global improves connect rates by 95% with Ameyo

Transact Global, an ITES company providing call center and BPO solutions, faced challenges with high operational costs, low customer retention, and system errors that hampered growth. They needed a reliable and customizable contact center solution. They partnered with Ameyo to implement its customer interaction management platform.

Ameyo provided a scalable solution featuring a predictive dialer, IVR, and analytics tools. This implementation led to significant improvements for Transact Global, including a 95% improvement in connect rates and an 85% increase in both operational efficiency and customer retention. Ameyo also guaranteed 99% uptime, enabling reliable business growth.

Transact Global