Case Study: Telekom Malaysia achieves improved customer reach and operational efficiency with Ameyo

Telekom Malaysia Gives a Boost to its Business Operations with Ameyo

Telekom Malaysia, a leading Malaysian communications and BPO services group, faced a legacy contact‑center platform that limited agent productivity, left outbound processes unintegrated, offered no agent monitoring, and lacked information security for financial operations. To modernize operations and improve customer experience, Telekom Malaysia engaged Ameyo (AMEYO contact‑center/CIM solution).

Ameyo deployed a software‑based solution including ACD, IVR, predictive dialer, intelligent call routing, Voice Logger and data security, delivered as a scalable platform. The Ameyo implementation cut dropped/abandoned and unproductive calls, significantly increased agents’ talking time and customer reach, enabled call‑archival for coaching, secured customer financial data, and drove measurable improvements in efficiency and business growth for Telekom Malaysia.

Telekom Malaysia