Case Study: Sterling Global Call Center achieves 150%+ agent productivity and data security with Ameyo

Sterling Global Call Center - Customer Case Study

Sterling Global Call Center, a rapidly growing BPO in Pasig City, Philippines, faced serious challenges with a legacy open-source contact center platform that posed security risks, lacked accurate reporting, and hurt agent performance and process efficiency. To resolve these issues they engaged Ameyo and its AMEYO contact‑center solution.

Ameyo deployed the AMEYO CIM platform with secured data and login controls, multilingual support, customized reporting and quality monitoring, and other bespoke customizations. The Ameyo implementation delivered measurable results — including a 150%+ gain in agent productivity, increased interactions and revenue, stronger data security, and higher customer satisfaction.

Sterling Global Call Center

John Edwin Francisco

IT Manager