Case Study: Standard Chartered Bank Nepal achieves faster call handling and improved operational efficiency with Ameyo

Standard Chartered Bank - Customer Case Study

Standard Chartered Bank Nepal Limited, part of the global Standard Chartered Group, faced manual PSTN call handling, falling telesales and marketing effectiveness, insecure manual data processes, regulatory/compliance requirements, and the need for a flexible, scalable contact-center solution. To address these challenges they engaged Ameyo to deploy its contact center/CIM capabilities including CRM integration, ACD-based routing, IVR and call recording (Voice Logger).

Ameyo implemented a CRM-backed contact center with skill-based ACD routing, automated IVR query handling, secure user/IP/file-level controls, and automated campaign deployment for telesales and social media. The solution reduced average call times, improved agent productivity and service quality, enabled call recording and accurate feedback monitoring, grew the bank’s social presence, and provided a flexible, scalable platform to support Standard Chartered Bank’s expansion.

Standard Chartered Bank