Case Study: Spoton improves operational efficiency and customer service with Ameyo

Spoton improves call handling with Ameyo

Spoton, a logistics company based in Bangalore, India, faced challenges in its contact center that included a lack of intelligent call routing, no live reporting, and a need for multi-language support. To improve its business operations and agent productivity, Spoton partnered with vendor Ameyo to implement its contact center solution.

Ameyo provided a solution featuring advanced IVR with multi-language support and intelligent call routing for faster resolution. The implementation included CRM screen-pops for agents and comprehensive voice logging. As a result, Spoton was able to handle large call volumes more efficiently and improve its customer service process through better supervision and quality management.

Spoton