Case Study: SPOTON achieves 20% increase in answered calls and an intelligent, scalable contact center with Ameyo

Spoton Improves Business Operations and Agent Productivity with Ameyo

SPOTON, a Bangalore-based logistics company, faced the challenge of scaling contact-center operations while improving agent efficiency and customer experience — requiring multi-language IVR/IVRS, skill- and priority-based intelligent routing, wait-time notifications, live campaign reporting and an easy-to-use agent interface. To meet these needs SPOTON engaged Ameyo and its contact-center platform (including IVR/IVRS, CTI screen‑pops, voice logging and a node-flow designer).

Ameyo implemented an automated, scalable solution with advanced IVRS, CTI, voice logger, supervision/quality management, real-time wallboards, callback and third‑party integrations (including billing/payment automation). The rollout delivered a 20% increase in answered calls, smarter skill‑based routing, live monitoring and reporting for supervisors, multi-language support and automated billing workflows, substantially improving SPOTON’s contact-center efficiency and customer experience.

Spoton