Case Study: Spice Money achieves 100% remote contact center productivity with Ameyo Mobile Agent App

Spice Money reaches 100% remote agent productivity in 2 weeks with Ameyo

Spice Money, India's largest tech-enabled hyper payments network, faced significant challenges in operating its contact center remotely during the lockdown. The company struggled with a lack of remote-ready infrastructure, accessing its telephony systems, monitoring its remote agents, and frequent downtime. To address this, they turned to vendor Ameyo for a solution using its Mobile Agent App.

Ameyo implemented its mobile app solution, which allowed agents to use their personal devices to make and receive calls via dual-leg calling, integrated with the company's internal CRM. This eliminated the need for additional infrastructure and provided cohesive remote monitoring. As a result, Spice Money was able to handle customer queries with 50% of its agent capacity within two weeks and its remote contact center agents reached 100% productivity in that same timeframe, significantly reducing turnaround time.

Spice Money