Case Study: RuralShores achieves cost-effective, high-uptime rural BPO expansion with Ameyo

RuralShores - Customer Case Study

RuralShores is an Indian rural BPO that builds delivery centers across Tier 2/3 towns to create jobs and lower operating costs. To scale sustainably they faced critical challenges: cutting operational costs, finding industry-skilled manpower, ensuring high uptime and reliability, and overcoming language/accent barriers that required trained supervisors, IT staff and local support — needs they addressed by choosing Ameyo (Drishti’s Ameyo IPCC contact‑center solution).

Ameyo delivered a robust, easy‑to‑use IPCC platform with a GUI agent workbench, supervision and quality‑analysis tools, and 24x7 support from Drishti, plus deployment on standard IBM x3550 servers that cut hardware investment by up to 70%. The Ameyo solution removed IT hassles, improved uptime and agent productivity, enabled faster-than-anticipated campaign delivery, and helped RuralShores expand BPO operations into remote areas—bringing more business and jobs to those regions.

RuralShores

Vivekanand Sharma

Sr. Delivery Manager