Case Study: ParkwayHealth Laboratory Services improves patient experience with Ameyo

ParkwayHealth Laboratory Services implements Ameyo’s CIM solution in a short time to streamline patient interactions

ParkwayHealth Laboratory Services, a premier reference laboratory in Singapore, faced challenges due to a lack of an end-to-end solution for managing patient interactions. They needed a multi-channel system capable of automated query segregation and handling complex communications. To address this, they turned to vendor Ameyo for its customer interaction management solution.

Ameyo implemented a robust inbound-outbound call management system integrated with SugarCRM for patient tracking. The solution featured a two-way SMS capability for emergencies and a complex escalation matrix. This allowed ParkwayHealth to significantly improve operational efficiency, achieve smoother processes, and build better patient relationships through more responsive and organized communication.

ParkwayHealth Laboratory Services