Case Study: ParkwayHealth Laboratory Services achieves streamlined patient management and faster patient responses with Ameyo

Parkway Health Laboratory Services Improves Patient Experience With Ameyo

ParkwayHealth Laboratory Services, a leading reference laboratory serving hospitals and outpatients in Singapore and Johor, faced complex healthcare-specific requirements for patient management: they needed an end-to-end inbound/outbound interaction system that integrated with existing applications, supported multichannel communication, automatically routed different case types, and tracked interactions efficiently. Ameyo implemented the solution, leveraging SugarCRM for patient tracking and management.

Ameyo delivered a complete CIM solution with SugarCRM, two-way SMS capability, multiple modules for case differentiation, and a complex escalation matrix, all wrapped in a clean user interface. The result was smoother, more efficient processes and faster patient assistance through immediate SMS responses and automated case routing, improving operational efficiency and enabling demonstrable reductions in handling complexity and response times.

ParkwayHealth Laboratory Services