Case Study: Origin Call Center achieves integrated inbound and outbound efficiency with Ameyo

Origin Call Center streamlines 24/7 BPO operations with Ameyo

Origin Call Center, a 24/7 BPO serving clients across multiple geographies and verticals, faced significant challenges due to a lack of integrated call center technology. They required a solution for inbound and outbound calling, CRM, and database management, and also needed better reporting and tools to track agent productivity. To address this, they turned to the vendor Ameyo for its customer engagement solution.

Ameyo implemented its suite to provide an integrated inbound and outbound solution with email, SMS, and chat support. The solution featured high answering machine detection, GUI-based customized reporting for managers, and dashboards for real-time agent monitoring. Ameyo also delivered multiple customized CRMs, including a template that allowed the client's IT team to make their own day-to-day changes, leading to improved operational efficiency and personalized customer experience.

Origin Call Center