Case Study: Origin Call Center achieves 100% revenue growth in four months with Ameyo

Origin Call Center - Customer Case Study

Origin Call Center, a Bangalore-based BPO serving markets including Australia, New Zealand, the UK and the US, needed a feature-rich, legally compliant contact center platform to boost agent productivity and support outbound (predictive dialer), inbound (ACD), CRM, database, GUI reporting, high uptime, Do-Not-Call compliance, multi-channel (email/SMS/chat) support, high answering-machine detection and automatic call pacing. After evaluating options, Origin selected Ameyo and its AMEYO Suite to meet these requirements.

Ameyo implemented an integrated inbound/outbound AMEYO Suite in a single, redundant setup with real-time connectivity monitoring, GUI-based customized reporting, CRM customizations, Teleblock DNC integration, high AMD and a self-learning predictive dialer with dynamic call pacing (Learnsys™). The solution reduced hardware costs via standard Linux components, provided 24/7 support, and immediately improved agent performance and call distribution — Origin grew headcount by over 78% and reported a 100% revenue increase within four months of AMEYO’s implementation.

Origin Call Center

Subbaiah KP

Head of IT & Infrastructure