Case Study: Omaxe improves call center operations and customer reach with Ameyo

Omaxe streamlines call center operations with Ameyo

Omaxe, a leading real estate developer in India, faced challenges with manual inbound and outbound calling processes, a lack of self-service options, and difficulty in tracking customer interactions. They sought a dynamic technology platform to automate their processes and increase customer reach, which led them to partner with vendor Ameyo for its call center management solution.

Ameyo implemented a solution that automated Omaxe's call handling processes using an advanced IVR and ACD system. This provided uninterrupted service, faster information processing, and complete monitoring of agent performance. The solution also included CRM customization, integration with Omaxe's ERP, and a Voice Blaster feature for mass communications. As a result, Ameyo helped Omaxe track leads more effectively, prevent customer attrition to competitors, and gain the flexibility to manage calls from anywhere.

Omaxe