Case Study: Omaxe achieves automated, uninterrupted customer support and lead protection with Ameyo

Omaxe - Customer Case Study

Omaxe, a leading real estate developer in India, struggled with manual inbound and outbound calling, no self-service options, difficulty tracking and logging customer interactions, and the need to integrate with its in-house ERP. To address these gaps, Omaxe engaged Ameyo and adopted Ameyo’s contact center/CX solutions — including Advanced IVR, ACD, automated dialers/voice blaster, voice logger, and tracking & reporting tools.

Ameyo implemented an automated call-handling platform, integrated the CRM with Omaxe’s ERP, and deployed IVR, ACD, dialers and monitoring tools to streamline processes. As a result, Ameyo delivered uninterrupted customer service, easier inbound handling, improved query resolution, prevention of lead leakage, timely mass announcements, and better agent efficiency through performance tracking and reporting.

Omaxe

Anubhav Chaturvedi

Head of Customer Interface Group