Case Study: Mahanagar Telephone Mauritius Limited (MTML) achieves improved customer service and streamlined billing with Ameyo

MTML Streamlined Their Operations with Ameyo

Mahanagar Telephone Mauritius Limited (MTML), a leading telecom provider in Mauritius with 140,000+ active connections, needed to scale customer service for its new "Chili" GSM launch. MTML faced challenges setting up a multi-lingual billing helpdesk that would integrate with its existing ZTE IN and billing systems, give agents easy access to customer information, and cut call handling and wait times. MTML selected Ameyo’s IP-based contact center solution to meet these needs.

Ameyo implemented IVR, ACD, CTI, voice logging, quality monitoring and customizable reporting (Reportika), integrated seamlessly with ZTE IN and the billing platform, and delivered the complete system in under 30 days. The Ameyo solution provided single-window customer pop-ups, supported English and French, streamlined collections via a billing helpdesk, reduced call handling and waiting times, improved agent efficiency and monitoring, and measurably boosted customer satisfaction for MTML.

MTML

Nitish Kumar

Manager