Case Study: MTML achieves streamlined customer service and billing with Ameyo

MTML improves customer service with Ameyo and drives 17% overall growth

Ameyo helped Mahanagar Telephone Mauritius Limited (MTML), a telecom provider in Mauritius, to address several operational challenges. MTML needed to improve its customer service, establish a billing helpdesk, and integrate a new solution with its existing billing platform, all while managing a high call handling time.

The solution implemented by Ameyo was an IP-based customer service and billing help desk that integrated with MTML's existing ZTE IN equipment. Key features included IVR, ACD, and CTI, which provided agents with a single window view of caller information. This multi-lingual solution streamlined operations and contributed to an incremental overall growth of 17% for the company.

MTML