Case Study: Mphasis Limited achieves improved productivity, scalability and lower technology costs with Ameyo

Mphasis Limited - Customer Case Study

Mphasis Limited, a global IT solutions and BPO provider, faced rising cost pressures and legacy contact-center systems that were neither scalable nor flexible enough to meet diverse client needs. To rapidly implement and modify business processes with minimal capital outlay, Mphasis selected Ameyo and deployed the Ameyo suite as a modern, extensible platform.

Ameyo implemented a scalable, customizable contact-center solution (ACD, IVR, predictive dialer, CTI, CRM, reporting and more) that enabled fast deployments, reduced capital and operational overhead, and supported on-the-fly process changes. As a result, Ameyo helped Mphasis Limited improve customer service, accelerate rollouts, capture previously untapped markets, and boost customer retention.

Mphasis Limited

Debashis Singh

Vice President, Enterprise Technology