Case Study: Leading Hotel & Resort Chain achieves streamlined bookings and real-time call monitoring with Ameyo

Leading Hotel & Resort Chain - Customer Case Study

Leading Hotel & Resort Chain, a five‑star group operating four distinct hotel properties (including the landmark hotel near the Kaaba), faced challenges with inbound/outbound call management, live agent and call quality monitoring, and IVR customization for different workflows and languages. They engaged Ameyo to deliver an on‑premise call management solution featuring customized IVR and ACD flows, voice logging/call recording, and advanced reporting.

Ameyo implemented the on‑premise call management platform with tailored IVRs, precise ACD-based routing, call recording, real‑time agent monitoring and analytics dashboards. As a result, Ameyo enabled real‑time performance tracking, stringent call monitoring, faster query resolution, improved agent productivity and streamlined booking operations, while supervisors gained comprehensive reports and live visibility into agent performance.