Case Study: Leading Gaming Company achieves seamless conversations and improved CSAT with Ameyo

Leading Gaming Company - Customer Case Study

Leading Gaming Company is a Sports Gaming platform with 7 crore+ users that faced fragmented customer data, integration issues with their previous CRM, high volumes of incoming calls, blended support needs, and no way to track agent performance or operational efficiency during a move from cloud to a resilient on‑premise setup. To address these challenges they engaged Ameyo and adopted Ameyo’s voice/contact center solutions, including the Ameyo Voice platform and its Unified Agent Desktop.

Ameyo implemented an all‑in‑one contact center—Unified Agent Desktop, advanced dialers, powerful ACD and customized IVR, smooth CRM integration, live monitoring and resilient reporting—enabling informed, automated outbound and faster inbound handling. As a result Ameyo improved call connect rates and call coverage, reduced response times, boosted agent productivity and CSAT, and provided real‑time tracking and quantifiable metrics for supervisors and ops teams.