Case Study: Leading Education Technology Company achieves higher CSAT and reduced response time with Ameyo

Leading Education Technology Company- Customer Case Study

Leading Education Technology Company, one of India’s largest learning-tech firms with millions of app downloads, was struggling with scalability and network breakdowns, high call-drop rates, poor call tracking and fragmented customer data that increased response and handling times. They engaged Ameyo to modernize their contact center and improve the customer experience using Ameyo Voice and related CX services.

Ameyo implemented Ameyo Voice with a customized IVR/ACD, Single-Sign-On and LeadSquared integration, a voice log archiver, and business-specific reporting to give agents a single view of customer data. As a result, Ameyo helped the company achieve higher CSAT, reduced average response/TAT, lower call-drop rates, greater uptime and stability, improved call connect rates and dramatically better agent productivity and visibility.