Case Study: Kochar Infotech improves quality monitoring and process efficiency with Ameyo

Kochar Infotech deploys 100% blind voice recording with Ameyo

Kochar Infotech, a BPO company and part of the Kochar Group, required a scalable call center solution to integrate with their pre-installed Cisco network. Their challenges included capturing data and media in a Cisco environment using the Cisco CTI OS API and achieving real-time and historical recording. They turned to the vendor Ameyo for a solution.

Ameyo implemented its VoIP Logger, which connected to the network via the Skinny Client Control Protocol to integrate with Cisco Call Manager. The solution provided 100% blind voice recording, passive logging over multiple channels, and a web-based interface for accessing calls. Ameyo's software-based application enabled Kochar Infotech to deliver quality customer service and exceed their clientele's expectations by streamlining their process efficiency and improving quality monitoring.

Kochar Infotech