Case Study: Jordan Ahli Bank improves SLA and productivity with Ameyo

Jordan Ahli Bank improves SLA by 27% with Ameyo

Jordan Ahli Bank, a leading financial services provider, faced challenges in managing its telemarketing and collection processes due to a lack of customer interaction management technology, which hampered productivity and led to business downtime. Seeking a solution to reduce total cost of ownership and improve customer experience, the bank partnered with Ameyo to implement its Customer Interaction Management suite.

Ameyo's solution provided a Phone Banking platform using IVR to automate routine transactions and integrated with Microsoft Lync to protect investment processes. This allowed the bank to better manage outbound campaigns and ensure compliance. As a result of implementing Ameyo, Jordan Ahli Bank improved its SLA by 27% and increased employee productivity by 13% within a month of deployment.

Jordan Ahli Bank