Case Study: Jordan Ahli Bank achieves 27% SLA improvement and 13% increase in employee productivity with Ameyo

Jordan Ahli Bank - Customer Case Study

Jordan Ahli Bank, a leading financial services provider in Amman, needed a less hardware‑intensive Customer Interaction Management (CIM) platform to reduce TCO, support real‑time decision‑making, protect investment processes, and improve customer service, telemarketing and collections while meeting PCI‑DSS requirements. After evaluating options, Jordan Ahli Bank selected Ameyo and implemented the Ameyo suite as their CIM tool.

Ameyo delivered an inbound/outbound CIM solution with IVR phone‑banking, integration to Microsoft Lync, the core banking system and CRM, intelligent outbound dialing, and full call recording. As a result, Ameyo helped Jordan Ahli Bank improve SLA performance by 27% and employee productivity by 13% within the first month, enabled better outbound campaign management, and ensured compliance with 100% call recording retention.

Jordan Ahli Bank

Ehab Madanat

Executive Manager