Case Study: Jabong.com achieves streamlined customer communications and improved customer satisfaction with Ameyo

Jabong Streamlined their Business Operations and Simplified Customer Interactions

Jabong.com, a Gurgaon-based fashion and lifestyle e-commerce portal handling roughly 14,000 orders daily, needed to become the “go-to” shopping destination by automating processes and delivering high customer satisfaction. To meet these goals they chose Drishti’s AMEYO solution to provide a robust, end-to-end platform that would improve call handling, give agents access to customer and order data before dialing, and integrate with their CRM.

AMEYO automated Jabong’s communications with ACD, IVR, CTI, API, Preview Dialer, Voice Logger and multimedia channels (SMS, e-mail, web chat), and integrated seamlessly with their web-based CRM. The AMEYO implementation streamlined workflows, sped up CRM-driven processes, saved agent time through Preview Dialer, increased customer reach and improved quality management—enhancing overall customer experience while supporting Jabong’s high-volume operations.

Jabong

Vikas Kapoor

Associate Director IT Infrastructure